Tourist Police Thailand: Call 1155 for Crimes Involving Tourists
Call 1155, the tourist police hotline, for crimes involving tourists. The Tourist Police Bureau enforces criminal law nationwide, including where the victim is a foreign visitor. Its mobile app is a free download for help requests and translation, and works without a Thai SIM card.
On this page
- What the tourist police handle
- How to reach them: 1155, the app and email
- Where the tourist police stations are
- Headquarters and office hours
- The police report for insurance
- Reporting an online scam: 1441
- After a theft, assault or accident
- Which route for which case
- When to call another number
- Step by step
- Common questions
Call 1155 for a crime involving a tourist. The line belongs to the Tourist Police Bureau. For an ambulance, call 1669 instead.
What the tourist police handle
The Tourist Police Bureau works under the criminal procedure code and other criminal law throughout the Kingdom. That includes cases where the injured party or suspect is a foreign visitor.
| Duty | What it says |
|---|---|
| Criminal cases | Operates under criminal law nationwide, including where the victim or suspect is a foreigner |
| Help | Helps, facilitates and keeps tourists safe |
| Safety | Looks after the safety of life, body and property of tourists |
| Fair treatment | Protects the interests of foreign tourists |
Theft is an offence against property, which the Bureau’s mission covers. A crime against you is a case for 1155.
How to reach them: 1155, the app and email
The hotline is 1155. It is the hotline for crimes involving tourists.
The Bureau runs a mobile app for requesting immediate assistance, translation services and tourism information. It is a free download.
The app is available to tourists who do not have a Thai SIM card. Install it before you arrive.
For a non-urgent question, the Bureau’s email address is info@touristpolice.go.th.
Where the tourist police stations are
Tourist police stations are set up by province.
| Region | Station |
|---|---|
| Bangkok | Bangkok North, Bangkok South, Thonburi |
| North | Chiang Mai, Chiang Rai, Mae Hong Son |
| Central | Ayutthaya, Kanchanaburi |
| East | Chonburi, Rayong, Trat |
| North-east | Udon Thani, Khon Kaen, Nakhon Ratchasima |
| South and islands | Phuket, Krabi, Koh Samui, Surat Thani, Songkhla |
The list gives provinces, not street addresses. Call 1155 and ask where the nearest station is.
Headquarters and office hours
The Bureau’s headquarters is at 999 Moo 1, Suvarnabhumi 4 Road, Nong Prue, Bang Phli. The headquarters office is open Monday to Friday, 08:30 to 16:30.
That is an office, not a station for walk-in reports. Use 1155 for a crime in progress or just after it.
The police report for insurance
In most countries you must report a crime to the police before you leave the country if you want it investigated. You might also need the report to make a claim on your travel insurance.
If money, a passport or anything valuable is lost or stolen, report it to the local police as soon as possible. Ask the police for a statement about the loss or a crime report.
Keep receipts, medical bills and police reports for the claim. These steps come from UK government advice for British travellers, and insurers set their own terms.
Reporting an online scam: 1441
For an online scam, call the Anti Online Scam Operation Center on 1441. The centre provides its services through that hotline and offers no contact through social media platforms or other channels.
What the hotline does
| Press | Service |
|---|---|
| 1 | Report and request the suspension of suspicious accounts |
| 2 | Request to lift the suspension of personal accounts |
| 3 | Seek legal advice |
If the case involves non-compliant online shopping, the centre recommends the 1212 hotline.
What happens after you call
Staff forward the call to your bank for KYC verification. Your details then go to the Thaipoliceonline system, which generates a Police Case ID. You can choose the police station for the case, and an SMS follows within 24 hours.
Even after an online report, victims are required by law to meet an investigator at the designated police station within 7 days.
What to have ready
- Your bank name, account number and the date and time of the transaction.
- The scammer’s bank name and account number.
- A brief overview of the case: the timeline, the channels the scammer used, or the platform.
- The phone number where you want to receive the SMS from Thai Police Online.
- Your full name and national ID number.
If the wait is long, do not hang up and redial, because that puts you at the end of the queue.
After a theft, assault or accident
These steps come from UK government advice for travellers abroad, matched to the tourist police lines above.
- If you need immediate help or fear for your safety, contact the emergency services in the country you are in.
- For a crime involving a tourist, call 1155.
- In most countries you must report a crime to the police before you leave the country if you want it investigated.
- Foreign police are under no obligation to open a case, particularly if the crime was not reported before you left the country.
- If money, a passport or other valuables are lost or stolen, report it to the local police as soon as possible.
- Ask the police for a statement about the loss or a crime report.
Lost or stolen passport
Report a lost or stolen passport immediately. A British passport holder can apply to the FCDO for an emergency travel document if a replacement will not come in time. In another country, contact the nearest British embassy or consulate.
Lawyer or translator
The FCDO can help British travellers find an English-speaking lawyer or a translator or interpreter. It cannot give you legal advice.
Insurance paperwork
If items were stolen or you spent money because of the crime, contact your insurance company as soon as possible to make a claim. Keep receipts of anything you bought to replace what was stolen. Keep medical bills from hospitals or doctors. Keep the police reports too.
Which route for which case
| Case | Route | Paperwork |
|---|---|---|
| Theft or assault of a tourist | 1155 | Statement or crime report |
| Lost passport | Local police | Report immediately |
| Online scam | 1441 | Police Case ID by SMS |
| Medical emergency | 1669 | Medical bills for the insurer |
| Fire | 199 | None listed |
| Immigration problem | 1178 | None listed |
When to call another number
These related agency numbers sit beside the tourist police on its home page.
See the full list and the script for a 1669 call in Thailand emergency numbers.
Step by step
- Call the hotlineCall 1155, the tourist police hotline, for a crime involving a tourist.
- Or use the appThe app is for requesting immediate assistance and translation services. It works without a Thai SIM card.
- Ask for a reportAsk the police for a statement about the loss or a crime report.
- Keep the report for your insurerKeep police reports together with receipts and medical bills for an insurance claim.
Not confirmed: The Bureau pages do not state the languages or hours of the 1155 line. The station list names provinces, with no street addresses or phone numbers. Ask 1155 for the nearest station. A foreign caller's ID details for the 1441 hotline are unconfirmed.
Common questions
What is the tourist police number in Thailand?
1155 is the tourist police hotline. It is the line for crimes involving tourists.
What do the tourist police handle?
The Bureau enforces criminal law nationwide, including where the victim or suspect is a foreign visitor. It also helps, facilitates and keeps tourists safe.
Is there a tourist police app?
The Thailand Tourist Police app is for requesting immediate assistance, translation services and tourism information. It is a free download.
Does the app work without a Thai SIM card?
The application is available to tourists who do not have a Thai SIM card.
Do I need a police report for travel insurance?
You might need to report a crime to the police to make a claim on your travel insurance. Ask the police for a statement about the loss or a crime report.
What do I do if my passport is lost or stolen?
Report it to the local police as soon as possible. Ask for a crime report or statement of the loss.
Where are the tourist police stations?
Stations exist for provinces including Chiang Mai, Phuket and Bangkok. The full list is in the table below.
Can I email the tourist police?
The Bureau's email address is info@touristpolice.go.th. For an emergency, use 1155.
Which number is for an ambulance or fire?
1669 is the Emergency Medical number. 199 is listed for fire, accidents and rescue.
How do I report an online scam in Thailand?
Call the Anti Online Scam Operation Center on 1441. Press 1 to report and request the suspension of suspicious accounts.
Read next
General information checked against the sources listed above, not legal advice for your situation. Rules and office practice change; confirm with the immigration office or a licensed adviser before you act. See how guides are checked.
Spotted an error? Report it.
Comments (7)
BigFatSlut420
What to do in case of emergency as a foreigner? I tried to search in this sub and now have the numbers 1155 for the Thai tourist police, 191 for the Royal Thai police, and 1669 for medical emergency, but I hear they may not speak English. I will be traveling solo as a female and I am wondering what I would do if I suspected to be roofied? Or trying to think of other emergency situations, but I was thinking to my emergency contacts here at home that will have my location… if I were to say, text them SOS, we were wondering what would be the plan of action in case of emergency? Will calling 1155 be the way to go? Or 191? Would they speak English if I called 191?
Negative_Condition41
I had to call the tourist police a few weeks ago. They definitely spoke English, but got very confused at my situation which was rough. Got it sorted though. I’ve been to Thailand dozens of times now (including solo travel as a teenage white girl) and that’s the only time I’ve had to call anyone for help.
KrungThepMahaNK
Tried it once in Chiang Mai after a friend had fallen down a flight of stairs and had a head injury. They couldn't find an ambulance for us and recommended taking a grab to the hospital.
RotisserieChicken007
Just stick to the Tourist Police phone number and app, and use common sense. If you've fallen down a waterfall because you went too close to take a selfie, others will have to call emergency services anyway. And don't leave your drinks unattended and accept drinks from strangers.
Freddyfudpuk57
Police and general emergency – 191 Medical emergency – 1669 Fire – 199 Tourist Police/Assistance – 1155 😁
Negative_Condition41
My significant experience says that if you ask about speaking English in English, people will say no unless they’re basically a native speaker. Ask it in Thai, and people will tell you what sort of level they speak. Also explaining that you don’t speak Thai *because* you’re a foreigner actually works. If you spent any decent length of time in Thailand, you would understand why they’re important
VagabondingHeart
He's not a police officer. He's just a volunteer and have no actual power or anything. Some of these guys do a good job and will help translate etc and some of them are just power hungry assholes. There's an Australian guy in CM who's a volunteer and is widely known to be a complete asshole.